Shipping Policy
1. **Order Processing:**
Orders are typically processed within two business days from the date of purchase. Processing times may vary based on product availability and order volume.
2. **Shipping Methods:**
We offer standard and expedited shipping options. The available shipping methods and associated costs will be displayed during the checkout process. Choose the option that best suits your needs.
3. **Shipping Destinations:**
We currently ship to addresses within England and Wales, Scotland. If your location is not included, please contact our customer service team for assistance.
4. **Shipping Charges:**
Shipping charges are calculated based on the selected shipping method, the weight of the order, and the destination. The total shipping cost will be displayed during the checkout process.
5. **Delivery Timeframes:**
Estimated delivery times vary based on the selected shipping method and the destination. Please refer to the provided estimates during checkout. Note that these are estimates, and actual delivery times may vary.
6. **Order Tracking:**
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the status and location of your shipment.
7. **Delivery Delays:**
Butterfly Tissues Limited is not responsible for delays caused by factors beyond our control, such as weather conditions, or other unforeseen circumstances. We strive to provide accurate delivery estimates but cannot guarantee delivery on a specific date.
8. **Incomplete or Incorrect Addresses:**
It is the customer's responsibility to provide a complete and accurate shipping address.Butterfly Tissues Limited is not liable for delays or additional shipping charges due to incomplete or incorrect address information.
9. **Shipping Carrier:**
We partner with reputable shipping carriers to ensure the safe and timely delivery of your order. However, once the package is in the carrier's possession, we are not responsible for any issues that may arise.
10. **Shipping Restrictions:**
Certain products may be subject to shipping restrictions based on local regulations. It is the customer's responsibility to be aware of and comply with any such restrictions.
**Returns Due to Non-Delivery:**
If a shipment is returned to us due to non-delivery (e.g., incorrect address), the customer may be responsible for additional shipping charges to reship the order.
By placing an order with Butterfly Tissues Limited, you agree to and accept the terms outlined in this Shipping Policy. If you have any questions or concerns, please contact our customer service team for assistance.